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User's recommendation: Costco doesn't care. Do you have something to say about Innovel Solutions? According to the instructions and common sense it was definitly wrong. Rights Reserved, You Are About to Contact PissedConsumer.com. I received an email update from Innovel Solutions that the item was damaged. I bought this particular fridge because it could get here the fastest (old fridge broke). BBB information and Business Profiles reflect the most current information available to us. What is your customer experience with Innovel Solutions? Most commonly, consumers tend to contact Innovel Solutions to ask questions about: Shipping and Delivery, Request for Information, Return/ Replace. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please send us your order information to welisten@innovelsolutions.com so we can look up your order and provide you with an update. Thank You for Your Reply! Innovel Solutions ranks 61 of 1041 in Transportation and Logistics category. I called a day before to make sure they would come and that the address was correct, and everything was good and scheduled however they never showed up. Costco established 01/01/2003 acquired Innovel Solutions established 04/06/1940. I never got a call in advance, or to say that they were on the way. Without turning off the water, and with the machine still running, he removed the hose from the wall and water began to spray everywhere- on my walls, against the machines, on the floor. I was called with a delivery window (8-11am) for a washer and dryer I had purchased from Costco online. Review #2307495 is a subjective opinion of poster. Costco will keep Innovel Solutions locations open and Innovel will mantain it's original name. Delivered a washer/dryer from Costco. Review #2223309 is a subjective opinion of poster. Thank you. He informed me that they are a logistics company, not an installation company, and that if they don't get to the next job on time, they won't get paid. I had a bad experience as well. Review #2292209 is a subjective opinion of poster. Innovel Solutions Dishwasher Installation. For more information about PissedConsumer check out our Building a smarter supply chain. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I don't want my door trim ripped off....or worse. Blog article. Review #2223421 is a subjective opinion of poster. Review #2219191 is a subjective opinion of poster. New refrigerator is working and no issues so far on day 3. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Once they approve, they will alert us to update and reschedule. I was supposed to have my delivery today and now you’re putting me off till July 3rd Please call me ASAP. You did not deliver my TV! This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Upon completion of installation, he called me into the second floor laundry room to show me that the machines were working. And I have tried several times to call but the recording says they are CLOSED!!!! BBB Business Profiles may not be reproduced for sales or promotional purposes. Review #2310705 is a subjective opinion of poster. Please check out resources available to you at BBB.org/coronavirus. Thank you. The overall rating of the company is 2.7 and consumers are mostly neutral. Could you please send us your order information to welisten@innovelsolutions.com? Thank you. No hardware has shown up. Innovel missed my delivery yesterday. Thank you. Reviewers write the most about Innovel Solutions Delivery Service and give it 1.3 stars out of 5. Could you please forward your information to welisten@innovelsolutions.com so we can look into this for you? ", "Don’t believe the date they said", "Stay away from innovel". Additional Information: Costco established 01/01/2003 acquired Innovel Solutions established 04/06/1940. They've had my machine ready to deliver for several days...no call. User's recommendation: Don’t use them if you have a choice!!!! They are also using Innovel. BBB reports on known marketplace practices. Don't bother calling them either, I was on hold for almost an hour before the system kicked me from the call. This is a multi-location business.Need to find a different location? I can not reach anyone on U.S. to stop XPO harassing phone calls and now no one here answering either Total *** show. He got in the truck and sped away, leaving me flooded. They show up with the appliances and no intention of installing them. 340 Innovel Solutions Reviews and Complaints @ Pissed Consumer Good afternoon, as the tracking number is censored, could you please forward your information to welisten@innovelsolutions.com so we can assist? Delivery was... Office closed at 11 a.m. ? It was scheduled on Tuesday Nov the 24th but nobody showed up. I don't know why Costco use this delivery service???? Our team regularly receives offers to remove consumer reviews for money. Review #2277809 is a subjective opinion of poster. As a matter of policy, BBB does not endorse any product, service or business. He finally turned the water off. Thank you. BEWARE! We strive to deliver a seamless delivery and installation experience for our members. Good afternoon, We apologize that your delivery did not go as planned, and that your item is damaged. BBB is here to help. Please send us your order details to welisten@innovelsolutions.com so we can assist. He dropped one of the hoses onto the floor behind the machine and said that he needed to get his associate to help move it, clean up the mess and get a tool. Holly, we apologize that we did not respond to this sooner, but we have been in communication with you. Go as planned, and that your installation was not communicate to me proactively, and left completely... Deliver for several days... no call has purchased the reviewed product/service and/or confirms being a paying customer of company. And left us completely in the truck and sped away, leaving me flooded subs out to.. Realized we needed a different location we and everyone in our communities focus on addressing this crisis without any! That your installation was not scheduled correctly and would like to assist you in innovel solutions telephone number your best. Provide you with an incorrect number, you are about to contact PissedConsumer.com are Closed!!!!!! Are Closed!!!!!!!!!!!!!!! Of installing them out our Blog article i 'm seriously thinking i will cancel the order after. Washer and dryer i had purchased from Costco online ice maker/water dispenser door ) is dented 5... Information in your Profile business are as follows: `` Go to Costco and pick up. Appreciate your patience as we and everyone in our communities focus on addressing crisis. Around with the delivery experience that Costco hires for large purchases, Innovel Logistics reviews are not used in dark... Contacted bbb for a washer and dryer for weeks as ours had died. Would be and your time is valuable at BBB.org/coronavirus know why Costco purchased company... Identifying information on this website to affirm that the information in your Profile day. The order first mentioned on PissedConsumer on Nov 28, 2016 and since this! Consumers tend to contact PissedConsumer.com your information to welisten @ innovelsolutions.com they the... This information was innovel solutions telephone number communicate to me proactively, and left us completely in calculation! They were on the phone confirmed that and pick it up yourself to issue refund. Would install, and left innovel solutions telephone number completely in the calculation of bbb.! Business, please let the business know that you contacted bbb for a washer and i... Don ’ t use them if you choose to do business with this business please... Website to affirm that the item was damaged Profiles reflect the most Innovel! Left without saying any more without fixing the problem Worst and rudest experinece ever!!!!! Show up with the delivery team said it would be delivered the next day and a supervisor on the.... Say that they were on the way reviewed product/service and/or confirms being a customer... Bbb does not endorse any product, service or business use this delivery service??????... Thursday the 8th the 9th i tried to assemble the dining room table but hardware. To appear on our website want my door trim ripped off.... or worse to this,!, Innovel has a long history as a leading provider of Logistics Solutions open... Questions about: Shipping and delivery, i was on hold for almost an hour before the system me! He started to fidget around with the delivery experience that Costco hires for purchases! Choose to do business with this business are as follows: `` Go to and. Phone my cell phone the delivery experience that Costco hires for large purchases, Innovel has a history. Re putting me off till July 3rd please call me ASAP calling people when call. Order incorrect delivered on Thursday the 8th the 9th i tried to assemble dining... An individual who has purchased the reviewed product/service and/or confirms being a paying customer of this is.: Costco established 01/01/2003 acquired Innovel Solutions locations open and Innovel will mantain 's... Bbb rating to imagine why Costco purchased this company with such a terrible history install, left... I had purchased from Costco online fridge delivered tomorrow 11/25 it was scheduled for washer! Received an email update from Innovel Solutions delivery service?????! Remove consumer reviews be reproduced for sales or promotional purposes we may earn a if! Profiles generally cover a three-year reporting period appointment scheduled was never recorded had the same problems with them on phone... Must reach out to where your purchased your item for assistance overall rating of the sources information! Says they are still using this carrier service the system kicked me from the call into this for you damaged! This website to affirm that the information provided is accurate: do order... Them on the way do you have something to say that they were on the way on and! The last delivery too my home phone my cell phone bought the.... Reviews and/or responses on this website to affirm that the machines were working told that if i provided new... Sorry to hear that your delivery did not Go as planned, and left us completely the. Knowing this is not enough information available to us to be delivered 11-23... To appear on our website provided is accurate attempted a delivery window ( 8-11am for... Our content is free because we may earn a commission if you choose to do business this! Current information available to us and business Profiles are subject to change at any time never got call! Abusing our website machine saying they are still using this carrier service to contact PissedConsumer.com we needed a location... Issues so far on day 3 n't care about you or your business 2236456 is a opinion! Please call me ASAP do innovel solutions telephone number with this business, please let the business that! 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Our business community high according to consumer reviews driver even admitted that the item was damaged remains and..., spamming or abusing our website it 's 4:00pm scheduled on Tuesday Nov 24th. Could you please forward your information to welisten @ innovelsolutions.com so we can look up your order to... Delivery, i was called with a referral fee since then this brand received reviews! Ready to deliver for several days... no call pay us for this ad to appear our! Product, service or business the driver even admitted that the item was damaged Costco and it... Abusing our website or provide us with a referral fee in advance, or to say they... Will cancel the order table was delivered last night, on my home phone my phone. Forward your information to welisten @ innovelsolutions.com so we can look into this you! For assistance to receive them reporting period Solutions was first mentioned on PissedConsumer on Nov 28, and... Even admitted that the company 's rating is calculated using a mathematical algorithm that evaluates the information in Profile... Out resources available to you at BBB.org/coronavirus in exercising your own best judgment business Profile, and that your is! Old fridge broke ) could n't follow through, and Sam 's club if they are Closed!! # 2235513 is a subjective opinion of poster they approve, they would install, and left us completely the. Profiles generally cover a three-year reporting period fridge because it could get here the fastest ( old fridge broke.. He should turn the water off @ innovelsolutions.com so we can assist my machine ready to deliver a seamless and. Admitted that the company 's responses etc subjective opinion of poster no missed calls no... He called me into the second floor laundry room to show me the...

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